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FAQs

Forgotten Password

If you have forgotten your password you can request a new one to be sent to you. Simply go to the Login/Register page and click on "Forgot your password?"

Card Security Code (CSC)

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.

Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip. On American Express cards the security code is a four digit code and it appears on the front of the card in the top right corner.

If you cannot find your CSC please contact your card provider.

Maestro and Solo Issue Number

When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

Cookies

In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this.

Accepted Cards

We accept most major credit/debit cards.

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

E-Gift Cards - How to Purchase

Quick, easy and personalized gift with no delivery charge.

Delivered via email and available for shopping online immediately on receipt

E- Gift Card can be purchased from the e-Gift Cards screen here.

E-Gift Cards - How to Redeem

E-Gift Cards can be redeemed during the Checkout process. Once you have selected the items you wish to purchase and added them to your basket, proceed to the Checkout. At the Order Summary screen, click on the 'e-Gift Card' link and copy the e-gift card code exactly as shown in your email into the box. Click 'continue' and then continue through the Checkout process as normal. The card amount will be deducted from the final balance.

If you do not use the total value of the e-gift card in this order the remaining balance will be credited to your account and used on your next order. If the e-gift card does not cover the total balance of your order, you will be prompted to add additional payment details.

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