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Returns & Refunds


How do I return items?

We want to make it easy for you to return items back to us. If the item is simply unwanted we will arrange a complimentary collection, all we ask is the items are returned within 30 days from purchase.

Go to My Account to request a Return Merchant Authorization (RMA) number

Arranging the collection

  • Once we have authorized your return, you will receive your RMA number
  • Within 12 hours our carrier, UPS, will send you an email containing instructions on how to arrange a convenient method and day of your choice for the collection

It's simple to arrange using the links on the UPS e-mail:

  • Print your label contained in the email and attach it to the outside of your package
  • You can then select your method of collection from the two options below

A Pickup - this allows you to arrange a convenient collection of the package from your address

Find your closest service location - This provides locations close to your zip code where the package can be ‘dropped off’ at either a UPS Service Center, Store or Retail Location

Please allow 12 hours before contacting our customer relations team if UPS do not contact you for missing labels


Refunds

We will issue a full refund on inspection of the returned item(s) providing the products are returned unused, in the original, undamaged packaging with all sales tags attached and are perceived as being in a salable condition

Any refunds will be applied within 5 working days.

Important notes

To ensure your refund is processed quickly, the RMA number and order number should be noted on the outer packaging or inside the parcel. Without both of these reference numbers we are unable to process any refunds

For items returned in an unsaleable condition a refund will not be processed.

For any items that are returned because they are not required, the carriage charge of $9 will not be refunded.


Product Guarantee claims - damaged or defective

Before returning any damaged or defective items under our product guarantee you must contact our customer relations team on our toll free number 1800 490 0331 or by Email to validate the damage or defect and authorize a product guarantee claim

Details of our 2 year product guarantee

Should a replacement item be authorized our customer relations will arrange collection of the damaged/defective item using our carrier service. There will be no charge for this service for addresses in the United States of America.

Charges will apply for collections outside the United States of America

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