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Warranty

Mamas & Papas guarantees that our products will be free of manufacturing and material defects and ensures normal function under normal conditions for a period of two (2) year from the date of purchase. In order to fulfill the warranty requirements, the product must be purchased from an authorized retailer and registered with Mamas & Papas at the time of purchase, by completing the online registration card found on our website, www.us.mamasandpapas.com. The warranty applies only to the original purchaser and cannot be transferred with ownership of the product i.e. second hand purchases.

1. Implied Warranties

Implied warranties in respect of merchantability and fitness for purpose are limited to the term of the guarantee, being two (2) years from the date of purchase

Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.

In the event that you should experience a warranty issue, please see below for guidance

2. Resolving Warranty Issues

Defect found within 30 days of purchase:

  • Purchased from an Independent Specialty Retailer -please contact them directly.
  • Purchased from Mamas & Papas Website/Babies R US/FAO Schwarz -please call toll free 1.800.490.0331 Monday – Friday 6am – 5pm EST, or email Customercare.america@mamasandpapas.com, providing proof of purchase

Defect found after 30 Days of Purchase

  • Purchased from any authorized retailer – please call toll free 1.800.490.0331 Monday – Friday 6am – 5pm EST, or email Customercare.america@mamasandpapas.com, providing proof of purchase.

A list of all Mamas & Papas authorized retailers can be found on our website www.us.mamasandpapas.com

3. What is covered by our Warranty?

  • All metal or plastic components
  • Wheels and seat frame
  • All parts of the safety harness
  • Fabric seams and zips

The warranty may include:

  • Repair Kit sent by Mamas & Papas with instructions to allow you to self fit the part quickly, safely and easily
  • Replacement Parts sent by Mamas & Papas with instructions to allow you to self fit the part
  • Product Replacement

Mamas & Papas reserve the right to discontinue a model, color or accessory, and in such cases will replace the warranty item with an equivalent product. Where Mamas & Papas offer a Product Replacement to resolve a warranty issue, the replacement product will be provided at the sole choice and discretion of Mamas & Papas and will be limited to the value of the original purchase


4. What is Not Covered by our warranty?


  • Incorrect assembly or use of non recommended parts, or third party accessories not compatible with original design
  • Normal wear and tear
  • Accidental damage including airline damage
  • Damage caused by abuse, neglect or by being used and cared for not in accordance with our instructions
  • Unreasonable usage
  • Second hand purchases or purchases from a non authorized retailer
  • Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance
  • Improper storage /care of the product
  • Tire punctures or wear and tear
  • Airline/transit damage: check carefully after it has been handled by the airline or other transporters and submit the claim directly to them
  • Customer dissatisfaction with the product in terms of disliking the weight, functionality, color or style etc
  • Fabric fading, discoloration or wearing due to laundering and general wear and tear
  • Adapted or modified product, products repaired by an unauthorized repair agent
  • All consequential and incidental losses incurred as a result of a manufacturing or material defect
  • The cost of a part requested to replace or repair a part in any of the above listed exclusions.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please note that should our product require service or repair of a non-manufacturing nature, spare parts may be purchased with all costs met by the consumer.

Please note; if a product is repaired, the remainder of the original term of the warranty only applies i.e.: a new warranty is not provided on a repaired product.

Mamas & Papas reserve the right to change specification without prior notice.


5. Interaction with State law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

THIS WARRANTY IS EFFECTIVE FROM 20TH JUNE 2013

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